The Office of Quality Initiatives enables positive change and innovation by providing continuous improvement leadership through frameworks, tools, processes, and advising to advance Carleton’s achievement of strategic goals and departmental objectives.
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Leading Service Excellence
Leading Service Excellence Workshop This workshop is tailored to faculty and staff in informal leadership positions where we will review the role that a leader has in enacting service excellence. In addition to discussing ways to engage staff in service excellence, we’ll also review:
- what leaders can do to engage their colleagues
- resources for understanding ... more
Celebrate the first anniversary of The Fresh Thinking Series!
All Carleton staff and faculty and invited to join us to celebrate the one-year anniversary of The Fresh Thinking Series! This award-winning, community-based group is open to leaders at all levels and statuses (faculty, staff, management, casual, contract) looking to use a supportive environment to solve their challenges; help others with their challenges; and learn ... more
Join in the conversation on LinkedIn
Although The Fresh Thinking Series community meets in-person on a monthly basis, many of our conversations happen online via our LinkedIn group. This group is open to all Carleton University employees (faculty and staff of all statuses) and is the hub of sharing articles, news and opinions for the community. Common quality-related topics include communications, ... more
